Privacy Policy
Last updated: October 24, 2026
This Privacy Policy explains how Easy Service Brands Inc. (“Easy Tow Trucks,” “we,” “us,” or “our”) collects, uses, and protects information when you use our website and our Easy Tow Trucks mobile and web applications (together, the “Service”). The Service isEasy Tow Trucks software for service businesses and their staff to manage work orders, dispatch, time and mileage, inventory, and invoicing; it is not a roadside, towing, repair, or tire-service request channel.
By using the Service, you agree to the collection and use of information as described in this policy.
Request account or data deletion — Easy Tow Trucks
Users of Easy Tow Trucks, provided by Easy Service Brands Inc., can request deletion without signing in or reinstalling the app.
- Email support@easyservicebrands.com with the subject “Account or data deletion request.”
- Include the app name, the email associated with your account, and your business or shop name, if applicable. Say whether you want your account deleted or only specific personal data removed, such as profile details, location records, photos, or other uploaded files.
- We may verify your identity and authority over business records before processing the request. Do not send your password or verification codes. We will explain any information that must be retained and the applicable retention period when responding to your request.
In-app option: Open Profile, select Delete Account, review the deletion notice, and enter DELETE to confirm. Business owners with other team members may need to transfer ownership first.
What is deleted: Account deletion removes your app login and personal account record. If you are the sole remaining owner and member, it also removes the business and its records from the app database. Requests for particular personal data or uploaded files are handled through the email process above.
What may be kept and for how long: When a staff account is deleted, the business's job, invoice, payroll, and audit records may remain, with the account reference removed where supported. In-app account deletion does not automatically erase separately stored uploaded files; include these in your email request if you want them removed. Records required for legal obligations, disputes, or security may be retained for the applicable required period, as described in our response. We do not automatically delete all user data within 90 days.
Information we collect
We collect the following categories of information:
- Account information. Name, email address, phone number, role, and the shop or location you belong to, used to create and secure your account.
- Business and operational data. The records you and your team enter to run the shop — work orders, customers and vehicles, dispatch and scheduling, time and mileage entries, inventory, invoices, and receipts.
- Location data. When you are a field technician using the mobile app, and only while you have granted location permission, we collect your device’s GPS location to support dispatch, the live technician map, and mileage records. Routine dispatch location is shared only while you are clocked in or currently scheduled on call. During those periods, sharing can continue when the app is not in use and after sign-out, while permission and device authorization remain valid. When neither condition applies, routine sharing stops and your map marker is hidden. Job mileage and employee-initiated emergency SOS are separate. You can disable location access at any time in your device settings; some features will be limited if you do.
- Photos and camera. The mobile app can use your camera and photo library so you can attach job photos and expense receipts to work orders. We only access photos you choose to upload.
- Device and usage information. Basic technical data such as device type, app version, log data, and diagnostic information used to operate, secure, and improve the Service.
How we use information
- To provide, operate, and maintain the Service.
- To authenticate users and keep accounts and shop data secure.
- To power features such as dispatch, the technician map, mileage, and billing.
- To process subscription payments and send account-related communications.
- To diagnose problems, prevent abuse, and improve the Service.
- To comply with legal obligations.
How information is shared
We do not sell your personal information. We share information only as needed to run the Service:
- Within your shop. Data you enter is visible to authorized users of your shop or location according to their role and permissions.
- Service providers. Trusted vendors that help us operate the Service — for example, cloud hosting and storage, and our payment processor (Stripe) for subscriptions. They may only use the information to perform services for us.
- Integrations you enable. If your shop connects an optional third-party integration (such as an accounting, payment, or parts provider), data is shared with that provider at your direction and is governed by their own privacy practices.
- Legal and safety. When required by law, or to protect the rights, property, or safety of our users or the public.
Text messaging (SMS)
Businesses that use our Service can send text messages (SMS) to their customers through it. When you provide your mobile phone number while requesting or receiving roadside, towing, repair, tire, or related vehicle service — by phone or in person — you consent to receive service-related text messages about that work.
These messages may include:
- A secure link to review and authorize the requested work.
- Status updates about your service or invoice.
- Direct replies and questions from the business handling your job.
Message frequency varies based on your service activity. Every message identifies the business sending it. You can reply STOP at any time to opt out of further messages, or reply HELP for help. Message and data rates may apply.
Mobile phone numbers and SMS opt-in consent are never sold or shared with third parties or affiliates for marketing purposes. They are used only to deliver the service-related messages described above.
Data retention
We retain information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as described below.
Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption of sensitive credentials and access controls scoped to each shop. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
- You can access and update most account and shop information within the app.
- You can control location and camera permissions in your device settings.
- You may request a copy of your data, or its correction or deletion, by contacting us using the details below. We will respond consistent with applicable law.
Children’s privacy
The Service is a business tool and is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Continued use of the Service after an update means you accept the revised policy.
Contact us
If you have any questions about this Privacy Policy or your data, contact us at:
Easy Service Brands Inc.
support@easyservicebrands.com
888-222-0501